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Privacy Policy

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Privacy Policy

At Ruichun, your privacy is a priority. We have developed this Privacy Policy to explain how we collect, use, disclose, and store your information. Please take a moment to familiarize yourself with our privacy practices.

1. Information Collection

Information You Voluntarily Provide Ruichun is the sole owner of the information collected on this site. We collect information that you voluntarily give us via email, web forms, or other direct contact. This includes:

Contact information (Name, Email, Phone Number).
Shipping and Billing information (Address, Payment details) required to process your orders.
Project details (Gerber files, BOMs, technical specifications) for OEM/Private Label inquiries.

Information We Collect Automatically (Cookies & Analytics) When you visit our website, we may automatically collect certain technical information from your device using Cookies and similar tracking technologies (such as Google Analytics). This data may include:

Your IP address.
Browser type and version.
Pages of our site that you visit.
Time spent on those pages and other diagnostic data.

We use this data solely to analyze web traffic, improve our website functionality, and optimize user experience. We do not use this data to identify you personally without your consent.

2. How We Use Your Information

We use the collected information for the following purposes:

Order Fulfillment: To process and deliver your orders, including sharing necessary details with logistics partners (e.g., DHL, FedEx, UPS).
Customer Service: To respond to your inquiries, quotes, and support requests.
Record Keeping: We maintain an internal system to record order history (date, customer name, products, shipping/tracking info) to resolve any future issues.
Marketing: Unless you ask us not to, we may contact you via email to inform you about specials, new products, or changes to this policy.

Confidentiality for OEM/Private Label Customers We understand the importance of intellectual property. For private label and OEM customers, we have a strict policy not to share your technical designs, BOMs, or trade secrets with any unauthorized third parties.

3. Information Sharing and Disclosure

We will not sell, rent, or trade your personal information to any third party.

However, we may share your information with trusted third-party service providers strictly for the purpose of business operations, including:

Logistics Providers: To ship your products (e.g., sharing your address and phone number with shipping carriers).
Payment Processors: To facilitate secure payments.
Legal Compliance: If required by law, subpoena, or legal process.

4. Security

Ruichun takes extensive precautions to protect your information.

Online Security: Wherever we collect sensitive information, it is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon in the address bar of your web browser, or looking for “https” at the beginning of the URL.
Offline Security: Only employees who need the information to perform a specific job (for example, billing, shipping, or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure, access-controlled environment.

5. Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following by contacting us via the email address or phone number given on our website: